Refund Policy

Last Updated: 29 January 2024

This refund policy explains the conditions and procedures for requesting refunds for Clawverse services.

1Refund Eligibility

You may request a refund in cases of technical errors that prevent service usage or unintentional duplicate charges.

Used coins, completed game sessions, and shipped toys are not eligible for refunds.

Submit a refund request through the app or email [email protected] with your reason and supporting evidence.

We will review your request within 7 business days. If approved, refunds will be processed within 14 business days.