Frequently Asked Questions

ClawVerse is an online claw machine platform that lets you play real claw machines remotely from your phone or computer. Watch the live stream and control the machine in real-time to win real prizes!

Register an account, top up coins, choose a machine, and press Start. Use the D-pad to move the claw and press Grab to try and win. The entire experience is streamed live so you can see exactly what's happening.

Go to the Top Up page from the menu. Select a coin package and pay via PromptPay QR code. Coins are added to your account instantly after payment is confirmed.

Won prizes appear in My Toys. You can request delivery by adding a shipping address. The shop owner will ship your prize and provide a tracking number.

You earn points every time you play, whether you win or lose. Points can be redeemed for rewards at participating shops. Each shop has its own point system and rewards catalog.

Yes! You're controlling a real physical claw machine via live video stream. What you see is what you get — there's no simulation or pre-determined outcome.

If you disconnect during a game, the system will attempt to complete the grab automatically. Your coins will be returned if the game cannot be completed.

You can reach us through the About page contact form, or email us at [email protected]. We typically respond within 24 hours.